In short
- You are charged credits only when we return a result. Lookups that find nothing are free.
- Report wrong data and, once we confirm it, the credits go back to your wallet.
- Plans don’t renew automatically and aren’t refunded part-way. Wallet money doesn’t expire.
- Failed or duplicate charges are returned to your original payment method within 5–7 business days.
This summary is for convenience. The full text below is what applies.
1.How credits are charged
Each lookup costs credits at the price shown in the app. Credits are deducted only when we return a result. If we find nothing, you are not charged.
2.Wrong or outdated data
If an email address or phone number we gave you is wrong, report it from your history in the web app or from the extension. We review every report. If we confirm it, we return the credits you spent on it to your wallet and stop showing that detail to anyone. Credits are returned to your wallet, not as money.
3.Plans and cancellation
- Plans are paid in advance for one month or twelve months and do not renew automatically, so there is nothing to cancel. When the period ends, the plan stops.
- Plan credits that are unused at the end of each month expire. On an annual plan, a new month’s credits are added each month.
- We do not refund the unused part of a plan, including when you stop using EazyReach or delete your account part-way through.
- If we close your account without cause, we refund the unused part of the plan you paid for.
4.Wallet top-ups
Money you add to your wallet is used for credits and does not expire. It is not refundable and can’t be transferred to another account. Free trial and promotional credits have no cash value.
5.Failed, duplicate or incorrect charges
If you are charged but the payment fails, you are charged twice for the same order, or you are charged the wrong amount, tell us and we will refund the difference to your original payment method. Refunds are usually processed within 5–7 business days of our confirming the error; your bank or card issuer may take longer to show them. Payments that fail at the gateway are normally reversed automatically.
6.Delivery
EazyReach is delivered online. Plan and wallet credits are added to your account as soon as your payment is confirmed, usually within a few minutes. Nothing is shipped. If credits don’t appear within 24 hours of a successful payment, write to [email protected] with your order details.
7.How to ask for a refund
Write to [email protected] from your account email, with the phone number on your account, the order or payment reference and what went wrong. We reply within 2 business days.
If you are not satisfied, contact our Grievance Officer at [email protected]. Nothing in this policy limits any right to a refund that the law gives you. This policy forms part of our Terms of Service.